CONTACT US

How do I change my order?

Once the order is confirmed, we are not able to cancel or change in any condition.

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How can I exchange the damaged product?

Should you receive an item that is damaged, please contact us by emailing info@krollti.com within 7 days (with photo attachment). After checking, we will issue a replacement. The shipping, tax and duties ' costs on the replacements will not be charged. Please ensure that all returned items must be in well packaged. The original sales invoice is also required. Otherwise, afterhours. reserves the right to refused to exchange.

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When will my order ship out?

Orders will be processed within 7 working days after successful payment. Orders received on Sunday, public holidays or after office hours will be processed on the next business day. If the delivery service already scheduled shall not be available when in the special situation, an alternative delivery date will be announced. 

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Where do you ship?

Worldwide free shipping for each order and do not provide any self-pick up service.